Job Description
Job description:
- Meet sales promises by training, motivating, mentoring sales staff
- Ensure high levels of customer satisfaction through excellent service
- Complete store administration and ensure compliance with policies and procedures
- Maintain outstanding store setup and visual merchandising standards
- Maintaining the staff grooming & presentation skills
- Deal with all issues that arise from staff or customers (complaints, grievances etc) in an authentic manner
- Ensuring standards for quality, customer service and health and safety are met;
- Maintaining awareness of market trends in the retail industry
- Coordinating with the store merchandisers to maintain optimum inventory levels at the stores.
- Build awareness of any ongoing promotions and discounts for staff and customers
- Ability to read sales data and analyse trends and guide the store team on the same.
- Connect with other store managers to understand their success stories and adapt new ideas from these stores
- Is skillful with time management and keeps the team involved during non rush hours, to manage the store inventory, displays, customer calling and overall management of store space.
SKILLS AND ABILITIES:
- Excellent communication and interpersonal skills.
- Strong leadership and customer management abilities.
- Customer service-oriented with in-depth knowledge of basic business management processes.
- Product Knowledge
- Leadership Skills
- POS Operational Knowledge