Cluster Manager at V2 Retail in Delhi

Job Description

Job Title:–Cluster Manager.

Reporting Structure: –Regional Manager.

Position Purpose:
As a member of the Leadership Team, this position will provide input to the development and delivery of Production strategy and goals, promoting enterprise alignment, cross-functional working, customer focus and continuous improvement

Desired Education / Experience Essentials

• Postgraduate/Graduate
• 10+ Years of experience
• Experience in Retail will be preferred

Key Result Areas:

• Responsible for the overall budget and strategy for all stores within your cluster.
• Manage and resolve complex operational issues that arise across multiple sites.
• Form a management team with Warehouse/E-commerce, House Clearance, Cluster
• Managers and other managers as necessary.
• Work collaboratively with the Head of Retail and Retail Management teams making sure they are fully informed about Retail activities.
• Manage the performance of Store Managers, Supervisors, Relief Stores Managers and
• Retail Administration staff through regular 1 2 1s, performance reviews and a culture of learning and development.
• Coach and develop Store Managers to achieve excellent standards, results and best practice
• Ensure Store Managers adhere policies and procedures at all times.
• Oversee resourcing of Store Managers and Supervisors in cluster store including adequate day off and holiday cover.
• Support the opening of new and refitted store by ensuring merchandising, stocking and preparation is ready for the set opening date.
• Conduct mandatory health and safety and maintenance checks in all cluster stores, reporting issues or concerns to the Head of Retail, on call for all cluster stores at the weekend on a rotational basis.

Leadership Skills:

• Responsible for the recruitment, induction, management and training of all store
• Supervisors and Volunteers.
• Role model exceptional customer service, ensuring staff and volunteers maintain high standards of customer care.
• Lead and develop the staff/volunteer team in the store, encouraging effective communication, setting objectives, initiating work plans and helping to foster team spirit.
• Setting and managing rotas to ensure the store is staffed adequate to propose action to
• Head of Retail for improvements in operations to maintain and develop good channels of communication with STNH customers and colleagues in other stores, local communities and organizations.