Customer Support Executive at Wakefit in Bengaluru

Job Description

We are looking for talented customer support individuals to help with our expanding customer base.

Responsibilities:
– Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
-Process orders, forms and applications.- Follow up to ensure that appropriate actions were taken on customers requests.
– Refer unresolved customer grievances or special requests to designated departments for further investigation

Requirements:

– Minimum 1-2 years of experience in customer service- 12th graduation is mandatory

– Excellent written and verbal communication

– Ability to work with a team and must be comfortable in a high volume environment

– Immediate joiners preferred

– Prior Sales experience