Customer Service Executive at Palmonas in Mumbai
Job Description
Company Description
Palmonas is a leading demi-fine jewellery brand that ships to over 200 countries and collaborates with top retailers worldwide. Our distinctive and iconic pieces are designed in-house at our headquarters in Koregaon Park, Pune. We offer fashionable designs with high-quality construction, making them perfect for everyday wear. Our demi-fine and delicate styles celebrate individuality and can be easily stacked.
Role Description
This is a full-time on-site role for a Customer Service Executive located in Pune. The Customer Service Executive will be responsible for providing excellent customer service and support. The day-to-day tasks include assisting customers, resolving inquiries and complaints, managing customer accounts, and ensuring customer satisfaction. The Customer Service Executive will also work closely with the Customer Service Management team to maintain high service standards and address customer needs.
Qualifications:
- Interpersonal Skills, Customer Satisfaction, and Customer Support
- 06 months experience in customer service
- Strong communication and problem-solving skills
- Ability to work well in a team
- Attention to detail and organizational skills
- Knowledge of CRM systems and customer service software
- Previous experience in the jewellery industry is a plus
- Bachelor’s degree or equivalent experience
Job Type: Full time
Shift:Day Shift
Fixed Shift
Contact Number: 7378825774 / 9607000026,
