Marketing/Sales Manager at TEJOO FASHIONS in Delhi

Job Description

Responsiblities:

Slay the Customer Service Game:

*Oversee and manage the customer care vertical through all social media platforms to ensure exceptional service delivery.
*Develop and implement customer service policies and procedures.
*Handle escalated customer issues and provide timely and effective resolutions.
*Monitor customer satisfaction metrics and implement strategies for improvement.

Sales Management:
*Develop and execute sales strategies to meet revenue targets.
*Analyze sales data to identify trends, opportunities, and challenges.
*Reach out to Multi-designer stores for collaboration.

Cross-Functional Co-ordination:
*Co-ordinate with other departments such as-(marketing team, logistics, Website and product teams) for seamless operations.
*Provide insights and feedback to improve product offerings based on customer interactions.

Data Analysis and Reporting:
*Utilize analytic tools to track and report on customer service and sales performance.
*Present regular reports to senior management with insights.

Tools & Technology:
*Research on latest e-commerce & social media platforms and implementing them through CRM and other relevant softwares.

Quality Assurance:
*Implement quality assurance programs to ensure accuracy and consistency in customer interactions.
*Monitor and evaluate customer care and sales representatives for adherence to brand standards.

Content Creation:
Helping with shoots along with finalizing the idea and keeping track with new trends.
Reach out to influencers/ stylists/celebrities for collaborations

Qualifications:
*Bachelor’s degree in Business, Marketing, or a related field.
*Proven experience in customer care and sales management, preferably in the e-commerce or fashion industry.
*Strong leadership and interpersonal skills.
*Excellent communication and problem-solving abilities.
*A passion for fashion and a keen understanding of industry trends,